Questions and answers

Booking on Zanzibar Rooms is free for guests: you pay the host's price and nothing is added by us.

You pay the host directly, by the M-Pesa, bank or cash details on your booking. We never ask for card details and never hold your money.

You get an email with your booking link straight away. The booking is confirmed when the host records your payment, and the link always shows where it stands.

Each listing shows the host's own cancellation terms. Message the host from your booking link; any refund is agreed with them, as you paid them directly.

Signing up and listing are free: no sign-up fee, no subscription and no card to add. You only pay a commission when a guest books through the site.

5% of each booking made through Zanzibar Rooms, on stays and activities alike. Your rate is shown on your host page, and we tell you before it ever changes.

Only bookings made through Zanzibar Rooms. Bookings through your own link (zanzibarrentals.com/yourname, or your code on your own listings), bookings you add yourself and bookings from other sites (Airbnb, Booking.com and the like) carry none: you keep 100%.

On a cancellation or a no-show you pay commission only on what you kept, such as a deposit. If you kept nothing, there is nothing to pay.

Bookings count by their check-in month (activities by their date). Early each month we email a statement for the month before, only when something is owed, with how to pay by M-Pesa or bank. Pay within 14 days, then mark it paid with your payment reference on your host page.

Guests pay you directly and we never hold your money, so there are no payout delays or payment-processing fees from us.

Rooms, guesthouses, villas and apartments in Zanzibar, by the night or on monthly lets.

We check every new listing and approve it, ask for changes or turn it down, and email you either way. Changes to an approved listing go live straight away and we may look at them again.